If you are unhappy with the product you received:
- The Customer must notify SmartTech of any non-compliance with the goods in writing within five (5) business days of delivery / Pick-up
- If SmartTech does not receive a notice within the time required, the Customer is deemed to have accepted the Goods
- If SmartTech receives written notice from the Customer within the time required the Customer may reject and return them (at Customer’s cost) to their local SmartTech office/warehouse.
- To receive a refund for goods that are new and returned, the relevant Good must be in a good saleable condition (except to the extent that any damage was caused by SmartTech), in its original packaging, without an expired shelf life (if applicable) and with the original invoice; and
- If the conditions in clause 4 above are satisfied, the Customer will be entitled to receive the following credit for the new Goods purchased:
(a) if the Good is returned within twenty-eight (28) days of delivery, the Customer is entitled to receive a credit for the full Price of the Goods;
(b) if returned after twenty-eight (28) days but on or before forty-two (42) days after delivery, a credit for the full price less a restocking fee of 15% of the Price; and
(c) if the Good is returned after forty-two (42) days of delivery, SmartTech will determine a reasonable credit and the terms applicable and as a minimum apply the restocking fee under the clause.
If you ordered the wrong item:
- The Customer must notify SmartTech in writing within five (5) business days of delivery / Pick-up
- If SmartTech does not receive a notice within the time required, the Customer is deemed to have accepted the Goods
- If SmartTech receives written notice from the Customer within the time required the Customer may return them (at Customer’s cost) to the nearest SmartTech Office/Warehouse in exchange for the correct goods to the value of the goods invoiced. Any difference in pricing will be invoiced/credited to the customer.
If you receive faulty or damaged goods:
- The Customer must notify SmartTech of the fault/damage within a reasonable period from the date of purchase.
- SmartTech will then determine if the goods are to be returned.
If the fault or damage to the goods is deemed to be caused by abuse or misuse no refund or replacement will be offered. If the fault or damage is from factory or transit a replacement item will be issued.
Contact:
For any further information or clarification please contact our team on
SITECH WA Pty Ltd T/A SmartTech USA
ABN: 58 139 286 454
Address: 4/29 Links Avenue North, Eagle Farm QLD 4009
Phone: 1800 655 860
